Privacy Policy & Cancellation and Refund Policy

1. Terms of Service

  • Donors may donate any amount to the Foundation using the virtual POS service provided via the website: [https://www.ummetvakfi.org](https://www.ummetvakfi.org).
  • Pursuant to Article 295 of the Turkish Code of Obligations and relevant applicable provisions, the donor reserves the right to revoke the donation and request a refund. To do so, the donor must provide a clear and detailed notification specifying the donation date, donated amount, full name, and relevant transaction details. This notice must be sent via registered mail to the headquarters of Ummet Vakfı (Akşemsettin Mahallesi Sürreemini Sokak No:15 34080 - Fatih / İSTANBUL) as well as via email to [email protected]. Any revocation request that does not reach these designated addresses shall not be deemed valid, and no refund will be issued.
  • The Foundation and the provider bank shall bear no liability for errors or inaccuracies resulting from data entered by the donor during the transaction.
  • The courts and enforcement offices of Istanbul shall have jurisdiction over any disputes arising from donation transactions.

2. Privacy and Security Policy

  • The website [https://www.ummetvakfi.org](https://www.ummetvakfi.org) collects essential personal data, including full name, email address, and phone number, as well as necessary payment details. Credit card details are transmitted directly to the acquiring bank via secure, encrypted channels. The Foundation does not store or process payment card credentials on its servers.

3. Cancellation and Refund

  • The donor may revoke or cancel the donation without stating any reason and without incurring any civil or criminal liability within seven (7) days from the donation date.
  • The Foundation undertakes to initiate the refund process immediately upon receiving the official cancellation notice.
  • If the refund process incurs third-party transaction fees or intermediary bank charges (banks, payment gateways, etc.), such deductions shall be withheld, and the net remaining balance will be refunded in accordance with the intermediary institution’s operational procedures.
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